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Shipping Information

All orders placed before 13:00, Monday-Friday are usually dispatched on the same day. Orders placed any other time will be dispatched on the next working day. This does not include pre-ordered items.

Once your order has been dispatched, we will send you an email informing you that your order is on its way.

When will I receive my pre-order

We aim to deliver all pre-ordered items as close to the release date as possible. If there is a delay with your pre-order we aim to inform you at the earliest possible opportunity.

Whilst every effort is made to dispatch your order in plenty of time for release date, unfortunately, we cannot guaruantee delivery by release date for the following shipping methods:

  • UK Second Class Mail
  • EU Mail, EU Tracked, EU Tracked + Signed
  • ROW Mail, ROW Tracked, ROW Tracked + Signed

How long will it take to get my order?

Below is a rough guide of how long orders can take to get to you once they've been dispatched.

Service / Destination Estimated delivery time
(business days)
UK 1st Class 2-3 days
UK 2nd Class 3-7 days
Western Europe 10-21 days
- Germany, Spain, Portugal, Italy 14-28 days
Eastern Europe 21-28 days
USA / Canada 10-21 days
Australia 21-28 days
Rest of the world 7 days - 6 weeks
(depending on location)

Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.

These delivery estimates do not apply to pre-orders until they have been dispatched.

Will my order be sent tracked?

Please find below the shipping methods we offer, if you would like to track your order, please ensure you select a tracked service.

Service Order Tracking Signature on Delivery
United Kingdom
Royal Mail 1st
Royal Mail 2nd
Royal Mail 1st - Tracked
Royal Mail 2nd - Tracked
Royal Mail 1st - Recorded + Tracked
Royal Mail 2nd - Recorded + Tracked
Europe
Euro Mail
Euro Mail - Tracked
Euro Mail - Tracked + Recorded
Rest Of The World
ROW Mail
ROW Mail - Tracked
ROW Mail - Tracked + Recorded

Customs & Import Charges

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

Where can I track my order?

The vast majority of our orders are sent via royal mail. You can track your order with your tracking number here: https://www.royalmail.com/track-your-item

Once your order has shipped, you'll recieve a seperate email with your tracking information - this will tell you where you can track your order.

My order still hasn't arrived, what can I do?

It's possible that the item you ordered was on pre-order. Check the product page to see if the item you ordered is on pre-order. If it isn't, please contact us at support@kontrabandstores.com and we'll look into this for you.